A complaint is an allegation that a regulation or law is being violated (e.g. Title 22 or Interim Licensing Standards).

The source of the information may be a child, parent, relative, neighbor, teacher, doctor, therapist, wraparound team member, social worker, or other person.

The law requires an investigation of all complaints. However, the complaint is only an allegation, not an accusation of wrongdoing.

You have a right to an impartial investigation of the complaint and to be treated with dignity and respect. If you feel like you have not been treated with dignity or respect, you may contact the Ombudsman office. 

The investigation of a complaint can be a difficult process for everyone involved. It is very frustrating for foster parents.

However, in many cases, the allegations can be resolved and no further action taken.

Understanding the elements of an investigation will help you assist Community Care Licensing in clearing up the allegations quickly.

We encourage you to ask questions and freely communicate during the investigation. Although foster family agency personnel are not allowed to discuss the specifics of the case with you during the investigation, they are still there to support you and encourage you.

Your help in assuring the safety and well-being of children is valuable. Your home may be placed on "hold" for placements until the complaint is resolved.